Policy and Procedures

Shelter has had valuable customers from around the globe. Our website is visited by customers from many countries, and we've had customers and students visit Shelter from Europe, Asia, Australia, and Latin America. Recently, we've had students from Germany, Brazil, New Zealand, Poland, Spain, and France.

Unfortunately, we've had some challenges with credit card orders originating from outside the U.S. Our merchant account security settings are robust, and as such we can not process orders online if the customer is using a non-U.S. bank, if the billing address is international, or in some circumstances if the computer is located abroad.

If you are an international customer with a desire to purchase a Shelter Tools product or register for a Shelter Institute course, please contact us via email or by phone. We will be happy to process your payment manually or by an alternate electronic method. We will make every effort to send an item, but please be aware that some items may be difficult or impossible to ship internationally.

We can ship to an APO, but please call or email to make arrangements.

Thank you for your understanding.

- Shelter Staff

Changes to ASHRAE Ventilation Standard
Isaac Asimov wrote "Science gathers knowledge faster than society gathers wisdom." We have seen this play out countless times in residential construction: double pane windows with seals that failed within a few years creating 'obscurred glass', vapor barriers installed on the wrong side of the wall ... READ MORE