Retail Associate

About Us:

Shelter Institute is a family-owned business and although we are small in numbers we are large in projects, customer service quality and growth. Because of our 50-year heritage, there is a tremendous amount of passion in the work that we do and the way we do it. The drive behind that passion is a strong work ethic. We seek employees who will work alongside us; people who can see the big picture of who we are as well as the many small details that hold all the pieces together.

Position Overview:

You will thrive in this role if you are both an ambitious self-starter and a collaborative team player working closely with the Shelter Tools team and customers of all types. As Shelter continues to rapidly grow, so will this role!

We are seeking an energetic and driven Retail Associate to hit the ground running and evolve into a tool expert and customer service champion. You will use your genuine enthusiasm, exceptional communication skills, and proactive problem-solving abilities to help customers find the right tools for their projects. You will rapidly learn our product lines and autonomously handle customer interactions from initial inquiries through completed sales and beyond. As your familiarity with our tools and operations expands, so will your ownership of increasingly complex retail responsibilities and customer relationships.

This role combines hands-on retail operations with meaningful customer education and support. If you thrive in dynamic environments and have a genuine passion for helping people succeed in their building projects, this is your opportunity to shape the customer experience at Shelter Tools.

Key Responsibilities:

Pick and pack online orders
Help customers in our brick and mortar retail store
Answer the phone and help customers with a variety of questions or potentially problems
Occasionally give customers tours of our campus
Write down customer information to pass along to other team members in the business

Required Qualifications:

Minimum 2-3 years of retail, customer service, or related experience
Strong verbal communication skills with ability to explain technical concepts in accessible terms
Physical ability to lift 40+ pounds and stand for extended periods
Detail-oriented with strong organizational skills for order fulfillment accuracy
Proficiency with computers and ability to learn new software systems quickly
Enthusiasm for learning about tools and building techniques
Flexibility to work weekends and varying shifts as needed

Bonus Points If You Have: